Returns & Exchanges
Returns, Exchanges & Repairs Policy
Every product that leaves our workshop should exceed your expectations. We are proud to offer:
- Unlimited Lifetime Warranty
- 90 Day Returns
- Free Exchanges
- Super fast returns, you're done in less than 3 minutes
When you buy from Popov Leather, know that we stand behind our work.
Lifetime Warranty
Our products are heirloom quality and intended to be passed on through generations.
All items are covered under our Lifetime Warranty. If damage occurs through the fault of our craftsmanship when used under normal conditions and for the purpose intended we will replace or repair it at no cost.
We will cover all shipping costs, just send it to us for a free repair (or replacement).
This Lifetime Guarantee covers faults in materials and workmanship and doesn't apply if damage is caused by unreasonable use or neglect or normal wear and tear.
Return Options
Return for an Exchange (FREE)
If your product is faulty, or we sent you the wrong order by mistake, contact us within 90 days of delivery to get a replacement.
If you changed your mind or it wasn’t what you were expecting, we’ll be happy to exchange or refund your purchase and provide you with a prepaid label.
Returning Items for Exchange:
- Send your items back to us within 90 days of delivery for store credit.
- We will provide you with a prepaid return label.
- We will process your exchange or store credit as soon as you mail your item back to us.
Return for Online Gift Card (FREE)
Not sure what you want just yet? No worries. All our gift cards are good for life and ready whenever you want to redeem it.
Just like our exchanges, we will cover the cost of your return and provide a pre-paid returns label.
Returning Items for an Online Gift Card:
- Send your items back to us within 90 days of delivery for store credit.
- We will provide you with a prepaid return label
- We will process your exchange or store credit as soon as you mail your item back to us.
Return for Refund (Cost of Prepaid Label)
All refunds are processed back to the original method of payment. If your card has expired or been canceled then the return will be issued as a store-credit.
Only one return transaction per order will be accepted. Therefore, it is best to carefully examine ALL items received to ensure satisfaction before making a return of a portion of your order.
If you’ve paid with Klarna or AfterPay, any repayments already made will be refunded to your Klarna or AfterPay account. If you paid with a Credit Card or PayPal, the full amount of the returned items (minus the original shipping cost) will be refunded to your original account. If you paid with a Gift Card, your refund will be issued back to that gift card.
Returning Items for Refund:
- Send your items back to us within 90 days of delivery for a refund.
- We will provide you with a prepaid return label
- International customers (outside US and Canada) must arrange their own postage.
- We will process your refund within 5 business days of receiving your return minus the cost of the prepaid label.
Returns FAQs
Can I Return Anything?
We cannot accept returns or exchanges for:
- Custom products or engraved products.
- Items that are not in resaleable condition.
- If you permanently altered something we made.
- Final sale items.
- Items purchased through a 3rd party such as Massdrop, Amazon, or commercial retail outlets. We will still honor all warranty issues.
I'm located outside Canada and the USA, do I get a prepaid label?
Sorry! At this time international customers (outside of the USA or Canada) that initiate returns or exchanges are responsible for all shipping costs.
What happens when I get a repair?
If a return is made due to the Popov Leather being at fault, then we will arrange the shipping for you through the courier of our choice. We will not reimburse your return freight costs should you decide to ship it back on your own expense; no exceptions will be allowed.
For all warranty issues, our first step will always be to repair the item. If the item is not repairable, we will replace the item. If the leather color or item style originally ordered is unavailable, we will work with the customer to find a suitable replacement.
Can I use my own return label?
Yes. However, if this is a return coming from outside of Canada, you must write on customs form that this item is "RETURNED UNDER WARRANTY."
Failure to do so will result in us having to pay additional fees and will be deducted from your refund. If you have any questions about this, contact our team and we can help you with your label.